Our Repair Policy
This page is responsible for providing you information regarding our repair policy and repair services. Additionally, this policy utilizes the same vocabulary as our terms and conditions. All definitions apply.
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We did our best to format it in a way that is easily readable, clear, and accessible to you while minimizing the legal-ese since it’s common practice for companies to lose you a sea of words. However, some clauses may use legal language to effectively communicate with legal representatives and you. If you need more clarity, please do not hesitate to contact us for assistance.
Last Updated
05/25/2025
INCORPORATED OR REFERENCED DOCUMENTS
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SUBMISSION FOR REPAIR
In order to submit your device to us for repair, you are required to fill out and provide a form to register your device under your account before preparing it for shipping or in-person delivery. We will also provide you with a secondary form to include details regarding the issues of your device.
All devices must be accompanied by their AC adapters or power cords if possible. If you do not have an adapter or power cord to provide, this may delay the time it takes for your repair to be performed and may incur additional costs.
SHIPPING
You must print and attach the created shipping label to the packaging of your device. The label must be clear, easy to read, and legible. The packaging must not contain extensive amounts of damage and must be sealed and cushioned appropriately. If the box you ship your device in has punctures, tears, or cracks, this may increase the risk of further damage during shipping and handling. We also cannot guarantee the safety of your device when returning the device to you. We are not responsible for any damages incurred during shipping, though we do our best to ensure that the risk is decreased.
You must provide the device registration and repair description forums with your device before shipping. Failure to do so may result in difficulty identifying your device or the loss of your equipment.
QUOTING
Before we perform repairs on your device, we will contact you to provide an invoice containing all the costs and details associated with your repair. We will require payment of the balance of the invoice prior to proceeding. All repair invoices must be approved and paid for within 14 days of receipt. Failure to provide payment for the balance will result in the ticket being placed on hold and the invoice becoming invalidated. Once a quote is invalidated, you will need to be provided with a new quote which may be subject to changes in pricing. Lateness fees may also apply.
If you choose to not proceed with the repair, we will cancel the repair ticket associated and return your device to you.
COMMUNICATIONS AND ABANDONMENT
We do our best to reach out to you through the methods of contact you provide us at the time of opening your repair ticket. However, if we do not receive responses or meaningful forms of communication that proceed or involve a decision with your ticket within 30 days of you being contacted, we reserve the right to mark your ticket as 'abandoned'. All abandoned tickets are subject to our disposal policies.
DISPOSAL
In the event that a customer requests a device to be disposed of, recycled, salvaged for parts, or destroyed, or that a ticket has been marked as 'abandoned', you will be provided with an official notice of a date that the item will be disposed. Prior to this date, you are allowed to cancel or request your device to be returned to you. We do not fulfill cancellation requests past the assigned date.
If a cancellation request has been submitted for an abandoned ticket, storage fees for your device may apply and will be required to be paid before we return your device to you.
RISKS AND LIABILITIES
By submitting your device for repair to Fox Technologies, you accept all risks and liabilities outlined within our Terms and Conditions.